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WHO SHOULD ATTEND
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This two-day course is intended for all personnel who have to deal with the customer - either directly or indirectly.
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WHAT WILL THEY LEARN
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- What is Customer Service? (definitions and visions)
- Who is my Customer? (internal and external customers)
- How to deal with complaints (the five ‘A’s)
- How to make Customer Service Happen (the individual and corporate role)
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METHODOLOGY
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Through presentations by course leader and participants, video presentations, drama, role plays in small groups. Participants must come with:
- the intention of being actively involved
- a commitment to helping your organisation become a success
- a sense of humour
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