WHO SHOULD ATTEND

This two-day course is intended for all personnel who have to deal with the customer - either directly or indirectly.

WHAT WILL THEY LEARN

What is Customer Service? (definitions and visions) Who is my Customer? (internal and external customers) How to deal with complaints (the five ‘A’s) How to make Customer Service Happen (the individual and corporate role)

METHODOLOGY

Through presentations by course leader and participants, video presentations, drama, role plays in small groups. Participants must come with: the intention of being actively involved a commitment to helping your organisation become a success a sense of humour