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Friday - November 24, 2017    


   Courses >> Business Communication:
Business Communication
Importance of Customer Service
Two Days   
Alistair King   

WHO SHOULD ATTEND
This two-day course is intended for all personnel who have to deal with the customer - either directly or indirectly.
 
WHAT WILL THEY LEARN
  • What is Customer Service? (definitions and visions)
  • Who is my Customer? (internal and external customers)
  • How to deal with complaints (the five As)
  • How to make Customer Service Happen (the individual and corporate role)
 
METHODOLOGY
Through presentations by course leader and participants, video presentations, drama, role plays in small groups. Participants must come with:
  • the intention of being actively involved
  • a commitment to helping your organisation become a success
  • a sense of humour
 

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