INTRODUCTION

This hands-on, highly interactive course is designed to cover the main areas in which secretaries and support staff require competence.

WHO SHOULD ATTEND

Secretaries; Personnel Assistant; Junior Executive

OBJECTIVES

Participants will learn : Communication gain a new perspective on written, spoken and unspoken communication Business Writing understand the factors that affect format, style and organisation of writing (letters, memos, minutes, telephone messages) Grammar usage for more effective communication Telephone Skills develop better communication skills to interact and have a better relationship with external/internal customers in person by phone (effective use of the voice; choosing the right language, handling difficult callers). Office Housekeeping promote better teamwork and develop positive attitudes through better communication with the boss, colleagues and customers (being organised; prioritizing of work).

METHODOLOGY

This course will consist of course leader presentation; video training; group-work; participant presentation.