&nsp;

Friday - November 24, 2017    


   Courses >> Business Communication:
Business Communication
Secretarial Development Programme
Two Days   
Alistair King   

INTRODUCTION
This hands-on, highly interactive course is designed to cover the main areas in which secretaries and support staff require competence.
 
WHO SHOULD ATTEND
Secretaries; Personnel Assistant; Junior Executive
 
OBJECTIVES
Participants will learn :
  • Communication
    • gain a new perspective on written, spoken and unspoken communication
  • Business Writing
    • understand the factors that affect format, style and organisation of writing (letters, memos, minutes, telephone messages)
  • Grammar
    • usage for more effective communication
  • Telephone Skills
    • develop better communication skills to interact and have a better relationship with external/internal customers in person by phone (effective use of the voice; choosing the right language, handling difficult callers).
  • Office Housekeeping
    • promote better teamwork and develop positive attitudes through better communication with the boss, colleagues and customers (being organised; prioritizing of work).
 
METHODOLOGY
This course will consist of course leader presentation; video training; group-work; participant presentation.
 

2000 Alistair King Sdn Bhd . All rights reserved.